Frequently Asked Questions
If you don’t find the answer to your question below, reach out to our team using the contact form at the bottom of this page, or call the office at 616-475-8446
Exalta Health offers medical, dental, and behavioral health services on a scheduled designed to meet the needs of our community.
Monday* 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 4pm
Thursday 9am – 5pm
Friday 9am – 12pm
*2nd and 4th Monday of the month 6pm – 8pm
No. You do not need insurance to receive care. Exalta Health welcomes all patients, regardless of insurance status. If you do have insurance, we will bill your plan. If you are uninsured, we offer a sliding fee scale based on your household income to help make care affordable.
If you are looking to get insurance and don’t know where to start, our Community Health staff is trained in Insurance Navigation and equipped to guide you through every step.
Call 616-475-0182 to schedule an appointment.
In order to best serve you and your family, please bring the following items to your first appointment:
- Any photo ID (if you have one)
- Your insurance card (if you have insurance)
- Proof of Income (pay stubs, tax returns, W-2, bank statements, or an official employment verification letter)
- A list of your medications
- Any medical records you think may be helpful
- If you don’t have some of these items, don’t worry — we will still see you.
If transportation is a barrier, let us know. Exalta Health partners with Good Samaritans who provide pro-bono rides on Mondays and Fridays. If you are not able to come in on those days, we can help connect you with community transportation resources, bus routes, or other options that may make it easier for you to get to your appointment.
We provide free interpretation services to ensure every patient can communicate comfortably and receive high‑quality care. Let us know your preferred language when scheduling your appointment, and we will arrange an interpreter.
Additionally, our bilingual staff is able to provide face to face interpretation. Although our staff are not certified interpreters, they are passionate about providing clear and empathetic interpretation if requested.
No. Exalta Health provides care for individuals of all ages: children, teens, adults, and seniors. Our team offers family‑centered care designed to support the health of your whole household.
We accept most major insurance plans, Medicaid, and Medicare. For patients without insurance, we offer a sliding fee scale based on income. Payment plans may also be available. Our staff is happy to talk with you about options that fit your situation.
Methods of payment accepted:
Cash or card
A valid photo ID is a government-issued identification that includes your name and photo. This can be a driver’s license, a government-issued ID card, or a passport from any country.
Patient Feedback
“The whole staff is spectacular, the front office staff is great, and you guys have many many things to be grateful for. The community is grateful for you and your contributions. God bless all of you.”
Exalta Health patient
Contact Exalta Health
Please do not use our contact form for personal healthcare information questions or if your message is time-sensitive.